Cancellation
Customers may use the Stripe billing portal to cancel according to the option displayed there. A cancellation scheduled for period end leaves service active through the paid period. Immediate cancellation may end access sooner.
Refunds
Monthly hosting fees are generally non-refundable once the account has been provisioned, except where required by law or where Bytegrounds cannot provide the purchased service. Duplicate charges and verified billing errors will be corrected.
Before ordering an unusual application stack, request a compatibility check. A workload being incompatible with shared hosting does not create a refund right when its requirements were not disclosed.
Failed provisioning
If payment succeeds but Bytegrounds cannot provision the purchased package after reasonable retries and operator review, the order will be repaired, moved with your approval, or refunded.
Data after cancellation
Suspended or canceled account data may be retained for up to 30 days, but retention is not guaranteed unless a written order says otherwise. Export important data before cancellation.